Booking Terms and Conditions

Find Out About Our

Booking Terms and Conditions

Thank you for choosing to book with us! The Booking Terms and Conditions are for protecting you and us! Our Services and Pricing can be found here while you can find our Privacy Policy here. We look forward to seeing you soon!

  1. In making this appointment, you agree to our Privacy Policy and have read our Service Content and Pricing.
  2. Payment is due on the day of consultation by cash, credit card, debit card or EFTPOS. We do not charge you transaction fees. Unfortunately, we cannot accept cheques.
  3. Please arrive at least 5 minutes before the appointment as we may need to confirm your details. We prefer to do this electronically and may send you a link ahead of time. If you prefer to complete this by hand, please just let us know.
  4. We collect your mobile phone number and email address as part of the booking process. We use this to notify you of your appointment and to send you reports and receipts. Please review our privacy policy and let us know if you have any questions or concerns.
  5. Medicare rebates are only available for ENT-referred hearing assessments within three months of referral for this with a Medicare card. Please bring your referral and card to your appointment if applicable. To access the Medicare rebate, we have to provide your GP and ENT with a report following your appointment. We try to process your Medicare claim on the spot during payment. Medicare rebates can vary from $14 to $50 depending on the procedure(s) involved.
  6. While we do not bulk bill, we do not want financial constraints to be a barrier to your best care. Please let us know if you require a reduced rate for your appointment.
  7. We are located within a purpose-built and sound-treated audiology room at ENT Victoria on 10 Martin Street Medical suites near the Austin Hospital, The Mercy Hospital for Women, Warringal Private Hospital and Warringal Medical Centre. Our address is Suite 6.3 (Level 6), 10 Martin Street, Heidelberg.
  8. Parking is available nearby. There are paid 2 hour parks ($2.50 per hour as at Feb ’22) outside the building on Martin Street. Using the Council’s EasyPark app will ensure that you can shorten or extend your parking time as needed and pay electronically. Free 2P parking is available beyond the Darebin Street and Martin Street roundabout, which is approximately 5 to 10 minutes walk.
  9. Warringal Private Hospital also has paid parking available in their carpark on 216 Burgundy Street, Heidelberg. Pricing and other details can be found on their website.
  10. Public transport: The closest bus stop is on the corner of Burgundy Street and Martin Street is serviced by routes 513, 551 and 903. The closest train station is Heidelberg Station. Allow for a 15-minute walk. Plan your public transport journey via PTV or any reliable maps app.
  11. We are required to follow the COVID-19 guidelines issued by the Victorian Government and this extends to our attending patients. 
  12. If you can no longer make an appointment,  please let us know as soon as possible by ringing 03 9002 4237 or by emailing welcome@hearwithme.com.au  Changes within 24 hours of your appointment can only be made by calling our team on 03 9002 4237. We reserve the right to charge you a cancellation fee ($55 inc GST) for appointments that have been moved within 24 hours notice.
  13. We occasionally have to cancel or move bookings. We will contact you as early as if we can should this be required.
  14. We occasionally have audiology students or interns on placement as a way of contributing towards improving the quality of audiology services in Australia. Your consent plays a vital role in helping to shape the knowledge and practices of future audiology professionals. Please let us know in advance or on arrival if you do not feel comfortable with a student or intern present at your appointment.